Suncorp New Zealand settles 99.3% of claims in Kaikoura
14 November 2018
By Jimmy Higgins
Executive General Manager, Claims
It’s been two years today since the 7.8 magnitude Kaikoura earthquake struck New Zealand, causing significant damage to the upper South Island and Wellington regions.
Although there are still things for us to learn from this process, we believe that the streamlined approach has helped to speed up the claims process and provide more certainty and simplicity for our customers.
Responding to a disaster of this magnitude is a team effort, and our Kaikoura earthquake programme wouldn’t be where it is today without the work of a huge number of people at Vero.
Some were involved immediately and on the ground in Kaikoura in the days following the earthquake, while many others have worked closely with our customers over the past two years to settle their claims.
Being there for our customers means more to Vero that simply settling claims. We partnered with My Food Bag to bring 16,000 hot meals to local residents. We also assisted to establish a local radio station in our temporary Kaikoura office, to provide information to residents following the disaster.
Media enquiries: Bridget Catchpole +64 27 215 1292
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