Welcome to Suncorp
Our direct brands are AA Life – a joint venture partnership between Suncorp Group New Zealand and the New Zealand Automobile Association (AA), and AA Insurance – a joint venture partnership between Vero Insurance and the AA.
Suncorp New Zealand is part of Suncorp Group, a leading general insurance, banking, life insurance and superannuation business with brands in Australia and New Zealand. Suncorp Group has relationships with around nine million customers. Suncorp Group is a Top 20 ASX-listed company with A$96 billion in assets.
Suncorp New Zealand puts our customers at the heart of everything we do. Our Vision is to become the number one choice for New Zealanders by giving them the freedom and flexibility to look after their financial wellbeing in a way that best suits them.
Our Vision is supported by four guiding principles:
We want our customers to feel great about their choices when it comes to their financial wellbeing.
We are dedicated to making our customers’ lives easier, to create a better today.
Freedom and Flexibility
We recognise that all our customers have different needs when it comes to taking care of their financial wellbeing.
To meet these needs we will create a marketplace that will seamlessly connect customers to our products, services and experiences through our go-to-market brands and third party partners. Our marketplace will give New Zealanders access to a broad choice of products, services and experiences that best suit them.
Powered by our People
Our people are passionate about improving the financial wellbeing of New Zealanders.
We offer the freedom to work in a flexible environment, we respect and encourage diversity, and we are committed to delivering great outcomes for our customers.
Here for Good
We are a resilient and sustainable business that delivers value for our customers.
We invest in the future of our people, are a force for good in our community and deliver strong returns to our investors.
Vero is an award-winning general and specialist insurance expert.
Vero makes insurance that is simple, relevant and creates confidence in customers’ lives. Vero provides its insurance products through an extensive network of insurance brokers and financial advisers. Through its corporate partners (AMP, ANZ and The Warehouse Group) Vero products and services are now even more accessible to New Zealanders.
Asteron Life provides life and disability insurance to New Zealanders to help them celebrate life.
Asteron Life was named Women’s Employer of the Year at the 2015 ANZIIF New Zealand Insurance Industry Awards. It also won the 2015 HR Institute’s award for Corporate Social Responsibility in recognition for its Brighter Futures programme.
AA Insurance offers award-winning protection for home, contents and car.
AAI is a joint venture between Vero Insurance and the New Zealand Automobile Association (AA).
Paul Smeaton is Chief Executive Officer, Suncorp New Zealand responsible for the strategy and operational delivery for Suncorp New Zealand business which includes the Vero, Asteron Life and AA Life brands.
Executive General Manager, People Experience
Catherine is part of Suncorp Group’s People Experience leadership team which develops the strategy for human resources, learning, real estate and partnering.
Executive General Manager, Distribution
Cris leads the distribution team, centralised sales and service function, contact centres and sales offices for Suncorp New Zealand’s general insurance and life insurance brands.
Executive General Manager, Claims
Jimmy is responsible for managing claims on behalf of all Suncorp New Zealand products and portfolios across general and life insurance, including specialty brands such as Marine and Corporate.
Executive General Manager, Customer Experience
As EGM of Customer Experience, Campbell is responsible for the delivery of Suncorp New Zealand’s customer strategy across the Vero Insurance and Asteron Life brands.
Chief Risk Officer
Nigel is responsible for ensuring the Suncorp New Zealand brands, Vero Insurance, Asteron Life, and AA Life, meet all their compliance, legal and regulatory obligations. His responsibilities include regulatory affairs, compliance and risk of all types across the entire portfolio of businesses.
Executive General Manager, Technology, Data & Labs
Terry is responsible for all technology, business intelligence, digital, and strategic programmes across the combined Suncorp New Zealand businesses.
Executive General Manager, Portfolio & Products
Adam and his team are accountable for the areas of product, pricing, underwriting, reinsurance and operations across Suncorp New Zealand’s general and life Insurance business and its associated brands.
Chief Financial Officer
Tim is the Chief Financial Officer for Suncorp New Zealand. Tim’s division carries responsibility for Financial Control, Strategy and Performance management, Actuarial, and Procurement.
We value the communities in which we live and work. We’re dedicated to getting out into the community and making a real difference to people’s lives.
Suncorp Group understands that charities count on big-hearted people to lend a hand so that they can do what they do best – make a difference in our communities. That’s why we offer our employees one volunteer leave day per year, so they can support causes close to their hearts.
At Suncorp New Zealand, our success is powered by our people. Our people are passionate about improving the financial wellbeing of New Zealanders.
We offer the freedom to work in a flexible environment, we respect and encourage diversity and we are committed to delivering great outcomes for our customers.
If you’re looking for a rewarding career at a great place to work, then Suncorp New Zealand could be the place for you.
Suncorp New Zealand welcomes Campbell Mitchell as head of Customer Experience
21 March 2017
Suncorp New Zealand is delighted to welcome Campbell Mitchell as Executive General Manager Customer Experience.
Suncorp New Zealand confirms 19.99% shareholding in Tower Limited
15 March 2017
Suncorp New Zealand confirms that Vero Insurance New Zealand Limited (a wholly owned subsidiary of Suncorp Group Limited) has increased its shareholding in Tower Limited (Tower) to 19.99%.
Suncorp New Zealand update on proposed acquisition of Tower Limited
3 March 2017
Suncorp New Zealand today announced that it had made an application for clearance under s66 of the Commerce Act in respect of its proposed acquisition of Tower Limited (Tower).
Suncorp New Zealand acquires 11.14% of ordinary shares in Tower Limited in New Zealand
22 February 2017
Suncorp Group Limited (Suncorp) today announced that its wholly owned subsidiary, Vero Insurance New Zealand Limited (Vero NZ), had successfully acquired 11.14% of the ordinary shares in Tower Limited in New Zealand (Tower), and is standing in the market to acquire up to 19.9% of the shares in Tower.
Suncorp New Zealand announces 2017 half year results
9 February 2017
Suncorp Group Limited today reported net profit after tax (NPAT) of A$537 million for the six months to 31 December 2016.
Suncorp New Zealand sale of Autosure business
22 November 2016
Vero ready to help customers affected by today’s earthquakes
14 November 2016
Vero wins Intermediated Insurance Company of the Year at 2016 ANZIIF Awards
11 November 2016
Suncorp New Zealand brands announced as finalists at the 2016 New Zealand Insurance Industry Awards
16 September 2016
Suncorp announces 2016 full year results
4 August 2016
Catherine is accountable for delivering and managing the strategy for the New Zealand business.
Catherine has worked in the Suncorp Group for 17 years. Previous roles include Executive Manager Human Resources & Communication for Suncorp Life New Zealand.
She joined the life business of Royal & Sun Alliance in 1999 and supported significant change during her tenure including the acquisition and divestment of a number of businesses. Before joining the Group she worked for IAG in both business and HR roles for 13 years.
Paul is also a Director of Vero Liability, AA Insurance and the Insurance Council of New Zealand.
Paul has over 30 years financial services experience having worked in banking, funds management, stock broking, life and superannuation and general insurance.
After working in the UK for seven years, Paul joined Suncorp in 1994. During his time with Suncorp he has held several senior positions within Information Technology, Corporate Projects, Human Resources, Procurement, Facilities and General Insurance.
In 2006 Paul was appointed General Manager Property Claims and, as a result of the Promina acquisition, he took on the role of Executive General Manager - Commercial Claims. In November 2008 he was appointed to the board of RACT Insurance and then in November 2010 Paul took on the role of Executive General Manager - Statutory Claims, Commercial Insurance. In September 2015 Paul was appointed as Chief Executive at Vero in New Zealand.
His team is focused on creating value for our customers and valued business partners by making it easier to do business with Suncorp NZ and by delivering excellence in portfolio and product management.
Adam brings considerable experience to Suncorp NZ from a strong background in banking, telecommunications, life insurance and general insurance. Adam holds a Masters of Commerce degree (First Class Honours) from the University of Auckland.
Adam’s interests include spending time with his family, fishing, skiing and enjoying New Zealand’s great outdoors.
With a focus on our customers and intermediated partners, the distribution function will ensure our products and services protect the financial wellbeing of New Zealanders.
Prior to Suncorp, Cris held a number of senior executive positions during his 25 years at AIG, working in Asia, Europe, the UK and Australasia. As CEO of AIG Insurance New Zealand Limited, Cris steered that business through the financial markets collapse and the Christchurch earthquake recovery.
European and Asian financial risks insurance business, restructuring AIG’s Asian general insurance business post the financial crisis, and negotiating AIG’s first commercial sponsorship of the All Blacks.
Cris is actively engaged in the insurance industry, having served as a board member and Vice President of the Insurance Council of New Zealand.
With 25 years’ experience in the financial services industry, Jimmy joined Vero in March 2012 and led Vero's integrated claims operations, which included responsibility for our earthquake response programme and resolving the remaining earthquake claims.
Jimmy has held a number of roles in the Suncorp Group since joining the business in 2008. Initially, he was responsible for managing major events for the Suncorp Insurance brand before taking up a role as the Executive Manager Claims in Suncorp Insurance.
After the transformation of brands within the personal insurance business, Jimmy was appointed to the role of Executive Manager, General Insurance Fraud & Investigation and was responsible for claims fraud management, quality assurance and process governance for personal insurance claims. He was also instrumental in the Group’s response to the natural disasters in Queensland as Executive Manager, Queensland Event Recovery.
He has 22 years’ experience in financial services working in strategy, marketing, product management and finance.
Tim has previously worked with Unilever, British Rail, Citibank, Westpac, and St George. Tim has a degree in Commerce, is a CPA, holds an MBA, and is a graduate of the Australian Institute of Company Directors.
Tim has 3 daughters (13, 11 and 8). In his younger days, Tim was an active sportsmen playing cricket at a competitive level, but now enjoys a more leisurely game of golf. Other interests include spending time with his young family, music and indulging in great food and wine.
Nigel joined Vero Insurance 24 years ago and was appointed to the executive team in 2006. Prior to taking up the Chief Risk Officer role in 2011, he was Executive General Manager for New Ventures, responsible for merger and acquisition activity and specialist business unit Autosure and previously owned Comprehensive Travel Insurance.
Previous key roles include more than three years in the UK as Underwriting and Pricing Director, Royal & Sun Alliance’s Healthcare and Assistance business. He is also the former General Manager of Fusion, RSA New Zealand’s workplace accident business.
Nigel is also the Chief Risk Officer for Vero Liability.
Terry joined Suncorp in 2004 and has held a number of executive roles in New Zealand and Australia across personal, commercial and life insurance and Suncorp Business Services. Technology delivery and alignment to business strategy and plans has been the focus of these leadership roles, and more recently applying that experience to aligning all shared business capabilities to the insurance lines.
Prior to joining Suncorp Terry led teams across technology, retail, manufacturing, energy, pharmaceutical, and health industries.
Campbell has a wealth of experience in customer insights, digital marketing and brand strategy, retention and managing a mix of direct and intermediated customers.
Prior to joining Suncorp, Campbell was the Chief Marketing Office at Fairfax Media where he was responsible for all business to consumer revenue and strategy. His remit also included New Ventures including startups and creating and growing an events business.
New to the insurance industry Campbell has held senior roles in marketing, sales and digital on both sides of the Tasman and started his career as a journalist in New Zealand.